As I am sure you’ll agree, you can apply this principle to nearly every part of your business. (Although maybe not to staff. That’s a bit cruel!) But especially to steps in processes and procedures. Drive out the complexity. Make it simpler for you, for your teams, and for your customers. They’ll thank you for it in ways you can’t imagine.

Andy

Now that is really interesting. It’s my guiding principle for bringing anything new into my house. And in a sense, my website is my ‘house’ for my business. Hmmmm … definite food for thought.